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Warranty policy

Because I work to ensure that my clients get the most out of their solutions and reach their full potential online, I provide a 30-day website warranty and maintenance policy for the solutions I build. I want the people I work with to be happy and successful with their solutions and the service they receive.

What does the website warranty cover?

Unless outlined differently in your contract, your website warranty covers the capabilities and coverage that are detailed below for newly-built solutions. If you need maintenance for an existing solution, click here to learn more about those services.

My website warranty covers code and graphics developed by me (Alwaleed Alwabel), as well as any errors or omissions made by me for a period of up to and no further than thirty (30) days after the solution goes live. Any code altered by the customer or third party applications used in the construction or alteration of the website is outside the scope of our warranty. The accuracy of content either provided or approved by the customer to complete the website is the customer’s responsibility, and alterations requested of me by the customer are considered to be change requests. Warranty includes and is limited to: Response to your request for support assistance within 24-business-hours, when properly submitted online, by phone, or by email. Assistance with any broken links that are reported to need fixing. Assistance with error messages and system loading problems reported by users. Assistance with problems experienced by users when attempting to play video and audio files or view and download images or documents. Assistance with viewing problems reported by users where your website is not displaying correctly in certain browser types defined in your contract (e.g. Internet Explorer and Firefox). Additional requests for Search/Filtering/Content/Design/Layout/Programming

Your website warranty covers what is detailed below for newly-built solutions, plus additional requests for search, filtering, content, design, layout, programming if specified in your contract.

What if I am hosting with Alwaleed Alwabel?

Hosting with me gets you a few more perks than paying for hosting on your own. Server level security is included, as well as a $35 monthly change allowance. I'll take care of any additional costs for you, up to $35 a month. This doesn't rollover. You can also install patches, fixes, and updates to your operating system or server, as well as additional software packages. And if your website is vandalized or hacked, I'll help restore it nightly.

What’s excluded from our website warranty?

  • Support for any problems or errors arising with, or caused by the hosting system unless I am hosting your solution.
  • Support for any problems or errors arising with, or caused by customer error.
  • Systems developed by agencies other than ALwaleed Alwabel are not covered by the warranty.
  • Any web development task requested that was not explicitly listed in the customer contract.
  • This may include but is not limited to: graphic design, CSS changes, layout changes, moving or adding content, any new functionality, additional form fields and/or field validation, and problems caused by customer site administration.
  • Redesign of site – the scope of this contract is limited to maintenance and does not allow for the complete or partial redesign of existing site. Developer can advise Customer on any requested work that falls within these bounds that may require a separate contract.
  • Website Marketing – the scope of this contract does not include making any changes to existing Meta-tags, Alt-tags, Titles, Keywords, or Page Descriptions. These tasks fall under the scope of Search Engine Optimization or Website Marketing and require a different contract.
  • Website Analysis – Analysis and reporting of website traffic, analysis of visitors, and breakdown of traffic sources. (Proper coding must be in place for this function to be requested and can be installed as an update under this agreement.)
  • Communication with billing and/or accounting of your hosting and domain service, unless directly provided by Alwaleed Alwabel.
    Responsibility for errors and omissions contained in website content provided by the customer.

Extended website maintenance

Maintenance requires that it be explicitly added to the contract and that it will not be done. Maintenance also requires obtaining full access to the server when it is done, with the exception of anything that exposes users to any potential danger as we must intervene and we will submit a note to the client regarding that to ensure that our client’ customer data remains safe, but This is within the limits of the powers possible to do so, as we cannot act as a supervisor, only as an entity with additional information from the regular user.